To uninstall a device driver in Windows Vista, it is recommended
that you use Windows Device Manager.
- Click Start, Control Panel, and
then double-click Administrative Tools, double-click Computer
Management, and then click Device Manager.
- Double-click the type of device, for example, Sound, Video and Gamer
Controllers, that you want to uninstall.
- Right-click the specific device (for example, Sound Blaster X-Fi) you
want to uninstall, and then click Uninstall.
- In the Confirm Device Removal dialog box, select
the Delete the driver software for this device option and then click
OK.
- Restart the computer
- When you are done uninstalling the device, remove it from the computer
if desired.
If you have a Sound Blaster installation CD-ROM disk (Windows Vista edition),
you can manually uninstall the Sound Blaster drivers by running its SETUP.EXE.
To do so, insert the installation CD-ROM disk. Close the Installation/SETUP
wizard if the CD-ROM autoruns. Browse the CD-ROM disk, open \Vista\Audio\Drivers,
and double click on the SETUP.EXE file.
The following procedures are for manually uninstalling Sound Blaster drivers
under Windows XP.
The PCI Sound Blaster cards include Sound Blaster X-Fi, Sound Blaster
Audigy and Sound Blaster Live! series.
Step 1: Performing a clean boot in Windows
Please see
Clean Boot Troubleshooting
for links to instructions on performing
a clean boot in Windows.
Step 2: Uninstalling the sound drivers
If you are using Windows Vista, it is recommended that you download
and install the latest Windows Vista drivers. Do not use the
installation CD-ROM disk unless the disk is labeled for use with
Windows Vista.
- Click Start, Settings, Control Panel and Add
Remove Programs. Uninstall all listings related to the
audio card. Do not restart the PC when prompted to.
- Go to Control Panel and switch to Classic View.
Open System, select the Hardware tab and click
the Device Manager button.
- Click on the plus sign (+) next to Sound, Video and Game Controllers to
expand the group. Highlight the sound card entries, for example,
Sound Blaster Audigy WDM, right click and choose the Uninstall option.
- If there are other previous sound card entries, uninstall them
as well and disable onboard audio (AC97, Sigmatel, etc) if present.
- Reboot the PC and cancel out of any driver installation if prompted
to.
- Insert the Creative Sound Blaster installation CD into your CD/DVD-ROM
drive.
- Exit from the installation wizard if it autoruns.
- Click Start, Run and Browse. Browse to Z:\AUDIO\DRIVERS (where Z:\ represents
the CD Rom drive Letter), and run CTZAPXX.EXE.
If you have a Sound Blaster X-Fi card, run SETUP.EXE.
If you have a Windows Vista/Windows XP combination CD-ROM disk
for your Sound Blaster Audgy SE (SB0570) card, browse to Z:\XP\AUDIO\DRIVERS,
and run SETUP.EXE.
- In the Creative Driver Update Utility screen, select Driver
Uninstallation under Update Option and select WDM
Drivers under Driver Type.
- Select the option Delete all shared Creative audio driver files, and
and click OK.
- When prompted to restart, say No.
Step 3: Removing the remaining files
- Browse to the C:\Temp and C:\Windows\TEMP (if it
exists) folders. All files and folders in the temp folder need
to be either deleted or moved to a new folder.
- Browse to Program Files, Creative and delete the Sound
Blaster Folder. If a file won't delete, right click
on the file, click Properties and clear all the Attributes.
The file should then be able to be deleted.
- Empty the Recycle Bin and reboot the PC.
- If you wish to reinstall your software and drivers, do this now.
For more information on how to install your product, please visit
the Product
Guide page for installation instructions. Otherwise, go to
the next step.
Step 4: Returning from the cleanboot state
Please see Clean Boot Troubleshooting for links to instructions on returning
from a clean boot in Windows.
Step 1: Performing a clean boot in Windows
Please see Clean Boot Troubleshooting for links to instructions on performing
a clean boot in Windows.
Step 2: Uninstalling the sound drivers
If you are using Windows Vista, it is recommended that you download
and install the latest Windows Vista drivers. Do not use the
installation CD-ROM disk unless the disk is labeled for use with
Windows Vista.
- Click Start, Settings, Control Panel and Add
Remove Programs. Uninstall all listings related to the
audio card. Do not restart the PC when prompted to.
- Go to Control Panel and switch to Classic View.
Open System, select the Hardware tab and click
the Device Manager button.
- Click on the plus sign (+) next to Sound, Video and Game Controllers to
expand the group. Highlight the sound card entries, for example,
Sound Blaster Audigy WDM, right click and choose the Uninstall option.
- If there are other previous sound card entries, uninstall them
as well and disable onboard audio (AC97, Sigmatel, etc) if present.
- Reboot the PC and cancel out of any driver installation if prompted
to.
- Insert the Creative Sound Blaster installation CD into your CD/DVD-ROM
drive.
- Exit from the installation wizard if it autoruns.
- If the sound card is a Sound Blaster Go, Sound Blaster MP3+ or
Sound Blaster 2 NX, click Start, Run and type Z:\Audio\Drivers\CTZAPXX.EXE
SBUSB.INI (where Z:\ represents the CD/DVD-ROM drive)
in the Open field.
If the sound card is a Sound Blaster Extigy, click Start, Run and
type Z:\AUDIO\DRIVERS\CTZAPXX.EXE Extigy.INI (where Z:\ represents
the CD/DVD-ROM drive) in the Open field.
- In the Creative Driver Update Utility screen, select Driver
Uninstallation under Update Option and select WDM
Drivers under Driver Type.
- Select the option Delete all shared Creative audio driver files, and
and click OK.
- When prompted to restart, say No.
Step 3: Removing the remaining files
- Browse to the C:\Temp and C:\Windows\TEMP (if it
exists) folders. All files and folders in the temp folder need
to be either deleted or moved to a new folder.
- Browse to Program Files, Creative and delete the Sound
Blaster Folder. If a file won't delete, right click
on the file, click Properties and clear all the Attributes.
The file should then be able to be deleted.
- Empty the Recycle Bin and reboot the PC.
- If you wish to reinstall your software and drivers, do this now.
For more information on how to install your product, please visit
the Product
Guide page for installation instructions. Otherwise, go to
the next step.
Step 4: Returning from the cleanboot state
Please see Clean Boot Troubleshooting for links to instructions on returning
from a clean boot in Windows.
Step 1: Performing a clean boot in Windows
Please see Clean Boot Troubleshooting for links to instructions on performing
a clean boot in Windows.
Step 2: Uninstalling the sound drivers
- Click Start, Settings, Control Panel and Add
Remove Programs. Uninstall all listings related to the
audio card. Do not restart the PC when prompted to.
- Go to Control Panel and switch to Classic View.
Open System, select the Hardware tab and click
the Device Manager button.
- Click on the plus sign (+) next to Sound, Video and Game Controllers
to expand the group. Highlight the sound card entries, for example,
Sound Blaster Audigy WDM, right click and choose the Uninstall
option.
- If there are other previous sound card entries, uninstall them
as well and disable onboard audio (AC97, Sigmatel, etc) if present.
- Reboot the PC and cancel out of any driver installation if prompted
to.
- Insert the Creative Sound Blaster installation CD into your CD/DVD-ROM
drive.
- Exit from the installation wizard if it autoruns.
- Click Start, Run and Browse. Browse to Z:\AUDIO\DRIVERS (where Z:\ represents
the CD Rom drive), and run SETUP.EXE.
- In the Creative Driver Update Utility screen, select Driver
Uninstallation under Update Option and select WDM
Drivers under Driver Type.
- Select the option Delete all shared Creative audio driver files, and
and click OK.
- When prompted to restart, say No.
Step 3: Removing the remaining files
- Browse to the C:\Temp and C:\Windows\TEMP (if it
exists) folders. All files and folders in the temp folder need
to be either deleted or moved to a new folder.
- Browse to Program Files, Creative and delete the Sound
Blaster Folder. If a file won't delete, right click
on the file, click Properties and clear all the Attributes.
The file should then be able to be deleted.
- Empty the Recycle Bin and reboot the PC.
- If you wish to reinstall your software and drivers, do this now.
For more information on how to install your product, please visit
the Product
Guide page for installation instructions. Otherwise, go to
the next step.
Step 4: Returning from the cleanboot state
Please see Clean Boot Troubleshooting for links to instructions on returning
from a clean boot in Windows.
Step 1: Performing a clean boot in Windows
Please see Clean Boot Troubleshooting for links to instructions on performing
a clean boot in Windows.
Step 2: Uninstalling the Drivers
- Click Start > Control Panel > Add
or Remove Programs icon.
- Select the Sound Blaster X-Fi Notebook entry or
X-Fi Xtreme Audio Notebook .
- Click the Change/Remove button.
- In the InstallShield Wizard dialog box, select the Remove
All option.
- Click the Yes button.
- When prompted, restart your notebook.
Step 3: Returning from the cleanboot state
Please see Clean
Boot Troubleshooting for links to instructions on returning
from a clean boot in Windows.
The Disc Detector shows up as an icon in the system tray (the
bottom right-hand corner of the desktop). It is enabled by default.
To disable it, right click on the Disc Detector icon, and select Properties.
In the Creative Disc Detector dialog, select the General tab, clear
the checkbox next to Enable Disc Detector.
The Creative Disc Detector is included with some applications only,
it is not listed in Add/Remove Programs at Control Panel. If
you need to delete or un-install it, you can manually search for and
delete files installed by Creative Disc Detector.
- Click Start, Run, type MSCONFIG and press Enter.
- Click on the Startup tab.
- Uncheck the boxes next to the processes "CTNOTIFY" and "Mediadet.exe",
then click on OK.
- Go to Windows Explorer, search for and delete the following CTDETECT related
files:
- Ctdetect.cpl
- Ctdetect.cnt
- Ctdetect.hlp
- Ctdetect.ftg
- Ctdetect.fts
- Ctdetect.gid